Refund Policy

Last Updated: 26/09/2024

1. Introduction

This Refund Policy outlines the conditions under which Hostveex ("we," "us," or "our") offers refunds for our services. By purchasing our services, you agree to this policy.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Delivered: If the purchased service was not delivered as promised or was significantly different from what was described.
• Technical Issues: If you experience technical issues that we are unable to resolve within a reasonable timeframe, you may be eligible for a refund.
• Customer Satisfaction: If you are unsatisfied with our services, please contact us within 30 days of your purchase to discuss your concerns.

3. Non-Refundable Items

The following items are non-refundable:

• Any services that have been used or accessed after purchase.
• Fees for third-party services or products that are not directly provided by us.
• Subscription fees after the billing period has ended.

4. Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer support team at contact@hostveex.shop.
• Provide your order details and the reason for your refund request.
• Include any relevant documentation or evidence to support your request.

5. Refund Processing

Refund requests will be processed within 14 business days. If your refund is approved, it will be credited back to your original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: contact@hostveex.shop